Subject: New Reply Received - EXTREME REFUND DELAY!
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 05 Jul 2021 14:52:35 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  EXTREME REFUND DELAY!  Ticket comment <div>That amount is missing the price difference in the skirt which is 60 egp!!!! So now i have to buy my size with extra money!!!!?? I bought the skirt with 168 after discounts!!!! And thanks to your extreme refund delay i have to pay more for the same item!!!
 How is that fair !! How is that costumer care!!! Where is any kind of compensation!!!!<br>
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<div>On 5 Jul 2021, at 4:38 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Nouranelghor,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of the amount (<span style="white-space:pre" dir="ltr"></span>332<span style="white-space:pre" dir="ltr"> </span>EGP ) in your my credit wallet. You can use your my credit account
 in your online purchase in 5 easy steps:</div>
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<div>Step 1 - Simply log onto your account</div>
<div>Step 2 - Start shopping</div>
<div>Step 3 - Add chosen items to basket</div>
<div>Step 4 - Proceed to checkout</div>
<div>Step 5 - Select the my credit as a payment option</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2767808