Subject: Re: Refund Approval - 8264303549
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Sun, 4 Jul 2021 00:34:58 -0700 (MST)

Hi Jessie, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Sent: Friday, July 2, 2021 1:07:25 PM 
Subject: Refund Approval - 8264303549 

Hi Team, 

Problem Statement: Refund Approval 

Order Date : May 26, 2021 
Order ID: 8264303549 
Tracking: RP0606210004658 
Total Price: 136.8 KWD 
Child Ticket: 2768015 

Issue Description The customer raised a return request for 21 items and as per the customer she/he handed over the items to the courier team as hypris the items not collected but the customer confirms that he give the courier the items. 

Case history: The customer reached out to us on 08/06/2021, we asked him about the tracking number or return slip the customer not receive anything from the courier, and we have checked Oracle we have not received, and we escalated to WH to check but not getting any response from them. 

Customer's history: The customer is with us since 12/6/20 and placed 8 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Apoorv