Subject: New Reply Received - Return & Refund Issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 06:44:05 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Return & Refund Issue  Ticket comment <div dir="ltr">Support,<div><br></div>
<div>Still I didn't receive my refund <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>regarding the order: 6311730261 </span><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>for the amount (</span><span dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;white-space:pre-wrap'> </span><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>SAR 189.9).</span>
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<div><font><span style="font-size:14px"><br></span></font></div>
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<font><span style="font-size:14px"><br></span></font><div><div dir="ltr" class="gmail_signature"><div dir="ltr">Best Regards,<div><br></div>
<div>Muhammad Atif Bashir</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jun 16, 2021 at 1:27 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Muhammad,<br><br>
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<div dir="ltr">
<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order: 6311730261 Please note that the refund has been processed successfully from our side for the amount (<span style="white-space:pre-wrap" dir="ltr"> </span>SAR 189.9), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2702960