Subject: New Reply Received -
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 02 Jul 2021 17:28:21 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Hi , i do not want to return anything. You short delivered 2 pcs. Of the City scape<div dir="auto">I only received Paris. See attached.</div>
<div dir="auto">Can you send on the other 2 pcs. Of the set ?</div>
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<div dir="auto">Regs.</div>
<div dir="auto"><br></div>
<div dir="auto">John</div>
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<div dir="auto">00965 50306660</div>
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<div>On Thu, 1 Jul 2021, 11:18 Homecentre, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi John,</div>
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<div dir="ltr">Thank you for shopping with us.<br><br>We sincerely apologies for the inconvenience caused to you.<br><br>We would like to inform you that you can return your products in three easy ways.<br><br>I. Request a return online<br><br>Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.<br>Wrap and seal your products in their original packaging. Our courier partner will get in touch with you to schedule a pick-up.<br>Hand over your returns and they’ll give you an acknowledgment receipt.<br>We’ll check your returns and credit your refund to your card or bank account account within 4-15 days. If you’ve paid by cash or Knet, you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.</div>
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<br>II. Return to Store<br><br>Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre store in Kuwait.<br>Hand over your return - an authorised staff member will take your package.<br>After we check your returns, we'll process your refund:<br>If you’ve paid by cash or Knet, you can ask for a Credit Note or a refund to My Credit in your account.<br>If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.</div>
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<br>III. Call for a pick-up<br><br>Wrap and seal your products in their original packaging.<br>Call us on 18-00-871 to schedule a pick-up time and location. Our courier partner will get in touch with you to schedule a pick-up.<br>Hand over your returns and they’ll give you an acknowledgement receipt.<br>We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher. If you’ve paid by Knet, you’ll receive a My Credit refund (for registered users) or a Return Voucher (for guest users).</div>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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Attachments :
1. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043235697752'>20210701_173408.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2789170