Subject: New Reply Received - EXTREME REFUND DELAY!
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 01 Jul 2021 03:22:34 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  EXTREME REFUND DELAY!  Ticket comment <div dir="ltr">I already told you so many times but okay i will tell you again!
<div>I have returned two items and they were delivered to your warehouse on the 15th of june!! And I checked with aramex!</div>
<div>And one of the items i wanted to get a different size “when I receive my refund” wish Is taking 15 days till now and I received NOTHING! And the skirt is now more expensive than I bought it!! I bought it with 210 and now it is 285!! How is that fair!!?
 Why am i not being compensated till now !! More than two weeks to get my money back!!!? Why!!!!! </div>
<div>Here’s screen shots of the items retuned and the confirmation from aramex and the updated price if the skirt!!! Which i want!!! Because it’s not my fault to pay more for the same item because of a delay caused from your end!</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNTA0OTQxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uMimA0w8hU0mjAg1HEvYe5TNLQYX5xAPJiJrS9vxNE4"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNTA0OTQxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Q9jWnFE4M48RFYEGJkjqCqO7rZmAnn5yhwngUILCjKM"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNTA0OTQxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gSdTcxOrbVbauG1i0xdLO_ziyn9m9oSCiglGVGjGIlw"><br>
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<div>On 1 Jul 2021, at 4:56 AM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Nouran,<br>
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Thank you for contacting us and we apologize for the inconvenience caused to you.<br>
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We’re really sorry if we’ve taken longer than usual to get back to you.</div>
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<div dir="ltr">kindly inform us how many items you returned and we will process the refund ASAP.</div>
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<div dir="ltr">Please feel free to get in touch if you need further assistance.<br>
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Your friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2767808