Subject: RE: Refund approval # 6303605728
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 27 Jun 2021 12:02:34 +0000

@Akshay Berry<mailto:[email-masked]>

Can you please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, June 25, 2021 12:49 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; AHMED OMER <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval # 6303605728

External email sender, please take precaution.
Hi Team,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 18, 2021 11:16:55 AM
Subject: Refund approval # 6303605728

Hi Team,

Problem Statement :  Refund approval.
Order Date : May 1, 2021
Order ID: 6303605728
Tracking ID: RP0505211000798
Total value: SAR 395.1
Concept: Centrepoint
RMA: 1000882521

issue Description: Customer claim he return the items under the RMA 1000882521 but he didn't get his refund the hybris RMA status shows pickup reschedule the matter have  been escalated to the warehouse and the dxb team but still not resolved the lost items are:

163579363 - - Closet Front Seam Detail Straight Fit Mom Jeans
163579365 - - Closet Front Seam Detail Straight Fit Mom Jeans
163579446 - - Closet Whisker Detail Skinny Jeans with Belt Loops
163579364 - - Closet Front Seam Detail Straight Fit Mom Jeans

Case history : The customer reached out to us on 28 May 2021. As per oracle we have not received the items. As per courier customer has already returned, as per warehouse they have not received anything.
Customer's history : The customer is with us since 02/06/20 and this is her 38th orders with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ahmed Omer

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