Subject: RE: Refund Approval - 9671687528
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 27 Jun 2021 12:00:59 +0000

@Apoorv Joshi<mailto:[email-masked]>

Please find the attached email with POD.

Confirm first before we do any manual refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, June 26, 2021 9:54 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Refund Approval - 9671687528

External email sender, please take precaution.
Hi Team,

Problem Statement:  Need refund approval
Order Date : May 1, 2021
Order ID:  9671687528
Return Tracking ID: FP062021002789
Total amount: AED127

Issue Description: Issue Description: The order was shipped from our side on 6/20/21 10:37 PM  and as per LMG website the order delivered to the customer on  6/21/21 11:46 AM But the customer claiming that she has not received the order and he confirms that his registered number is correct and he received a call from the courier and send to his the location.

Case history: the customer contacted us on 22/06/2021 and informed us that he did not receive the order, we escalated to LMGto provide us with POD and they send us a photo including number 3808 and we shared it with the customer, but he informs that her address latifa tower B410 , not 3808.

Customer history:  the customer with us since  8/14/20  and he placed 5 orders.

Kindly check  and do the needful"

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#2752574] - need esc // POD
From: Vaibhav Ohri <[email-masked]>
To: Centrepoint <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Fri, 25 Jun 2021 06:01:39 +0000

Dear Team

Please find the POD below where the order has been delivered.

Regards

Vaibhav Ohri

From: Centrepoint <[email-masked]>
Sent: Friday, June 25, 2021 9:47 AM
To: Vaibhav Ohri <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#2752574] - need esc // POD

External email sender, please take precaution.

Hi Team,

Urgent reminder, any update?

Problem Statement: Need POD
Order Date: 20/06/2021
Order ID: 9671687528
Tracking ID: FP062021002789
Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on 20/06/2021 and as per the LMG website the order delivered to the customer on 21/06/2021, But the customer claiming that she/he has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Samer.

   On Wed, 23 Jun at 10:45 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,

   Problem Statement: Need POD
   Order Date: 20/06/2021
   Order ID: 9671687528
   Tracking ID: FP062021002789
   Assistance Required: Need Urgent POD
   Issue Description: The order was shipped from our side on 20/06/2021 and as per the LMG website the order delivered to the customer on 21/06/2021, But the customer claiming that she/he has not received the order, Kindly check and share with us the POD and customer ID.

   Regards,
   Samer.

   2752574:1125156