Subject: Re: Refund issue: Order ID: 7449444930 (on validation)
From: Shakeeb Arsalan <[email-masked]>
To: Megh singh <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Nooruddeen othiyil <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Sun, 27 Jun 2021 04:24:39 -0700 (MST)

Hi Megh, 

Please note that the customer does not have any amount in his my credit as the order was cancelled on validation. 

The Order was not placed successfully however the amount was deducted. 

Hybris ticket ID 04063005 

Please check on the issue and assist as it has been pending since long time. 

Regards 
Shakeeb 

From: "Megh singh" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nooruddeen othiyil" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Sent: Wednesday, June 23, 2021 2:03:33 PM 
Subject: RE: Refund issue: Order ID: 7449444930 (on validation) 

Please refer to the attached email. 

From: Akshay Berry <[email-masked]> 
Sent: Sunday, June 13, 2021 10:43 AM 
To: Manish Kumar <[email-masked]>; Megh singh <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]> 
Subject: RE: Refund issue: Order ID: 7449444930 (on validation) 

[ mailto:[email-masked] | @Megh singh ] 

Please update. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, June 11, 2021 11:26 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund issue: Order ID: 7449444930 (on validation) 

External email sender, please take precaution. 

Hi Team, 

Please check if there is any update on the below concern. 

Thank you for your help. 

Regards, 

Manish 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Megh singh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 9, 2021 5:18:50 PM 
Subject: RE: Refund issue: Order ID: 7449444930 (on validation) 

Looping [ mailto:[email-masked] | 
@Megh singh ] , 

Please check the attachments and confirm. 

Auth code is 550257 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 9, 2021 2:07 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund issue: Order ID: 7449444930 (on validation) 

[ mailto:[email-masked] | @Akshay Berry ] 

Please look into this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 8, 2021 6:50 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund issue: Order ID: 7449444930 (on validation) 

External email sender, please take precaution. 

Hi Jessie, 

Apologies for the previous response. The customer appears to have paid through Credit card as per what they told us. Attached are the bank statement and deduction proof customer has shared. 

Please look into it. Auth code is 550257. 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 16, 2021 10:36:56 AM 
Subject: RE: Refund issue: Order ID: 7449444930 (on validation) 

[ mailto:[email-masked] | @Manish Kumar ] 

We don’t have tabby in Bahrain yet. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 15, 2021 10:09 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund issue: Order ID: 7449444930 (on validation) 

External email sender, please take precaution. 

Hi Jessie, 

The customer was trying to place the order through tabby. 

Regards, 

Manish 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 13, 2021 9:47:55 PM 
Subject: RE: Refund issue: Order ID: 7449444930 (on validation) 

[ mailto:[email-masked] | @Manish
 Kumar ] 

Payment mode? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 13, 2021 4:29 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund issue: Order ID: 7449444930 (on validation) 

External email sender, please take precaution. 

Hi Team, 

Order ID: 7449444930 (on validation) 

Issue Description: The amount BHD19.20 deducted from the customer account as (CRMX006779 550257/835432), new order created (7449516474), Payment Details: Cash On Delivery. the customer provide us by his bank statement as per attached. 

Kindly check and do the needful. 

Regards, 

Manish 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMegh.singh%40arg.com.bh%7C8bc6d2ac4603435977cf08d92e3ece8d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591669553288910%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tUUF4UXcxY3RGTXQa1ZbbjL5jXIPGIZ9lnPV%2FpuKdAE%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com