Subject: New Reply Received - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 27 Jun 2021 07:00:01 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Please try to solve this issue at the earliest. It shows very unprofessional to be like this. I received message at 10.43PM night telling that the order is shipped, which is very impossible.
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<div class="MsoNormal">The delivery boy calls me and says that he will deliver at the evening. Then at the evening, he cuts my call when I call him and sends me message that order has been delivered.</div>
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<div class="MsoNormal" style="background:white"><b><span style="color:black;mso-fareast-language:EN-GB">Regards</span></b></div>
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<b><span style="color:black;mso-fareast-language:EN-GB">Koyel Burman</span></b><span style="color:#201F1E;mso-fareast-language:EN-GB"></span>
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<b><span style="color:black;mso-fareast-language:EN-GB">HR Coordinator</span></b><span style="color:#201F1E;mso-fareast-language:EN-GB"></span>
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<b><span style="color:black;mso-fareast-language:EN-GB">E:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">[email-masked]</span></a>
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<b><span style="color:black;mso-fareast-language:EN-GB">T: +973 1772 7063     Ext. 101</span></b><span style="color:#201F1E;mso-fareast-language:EN-GB"></span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-GB"><img width="1000" height="174" style="width:10.4166in;height:1.8125in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMzY5NjI0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BLxGq9N40yJYN8qU9QEmsenhTGE5XJoNx4WCsQajRcs"></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, June 27, 2021 9:57 AM<br>
<b>To:</b> Koyel Burman &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2749578] - need escalation</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Koyel,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for your patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologize for the inconvenience caused. <br>
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We would like to inform you that we are working to fixed your issue on priority. Once we will get any update we will get back to you.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team.</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2749578:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2749578