Subject: New Reply Received - escalation
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sun, 27 Jun 2021 06:07:39 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  escalation  Ticket comment <div class="WordSection1">
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style='font-family:"Arial",sans-serif'><span dir="RTL"></span><span dir="RTL"></span>21124202622720210604   
</span><span dir="LTR">invoice num </span>
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<span dir="LTR">Item 162641889</span>
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<span dir="LTR">Cashier 119909</span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in'>Best Regards</span><span style="color:#201F1E"></span>
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<b><img width="168" height="142" style="width:1.75in;height:1.4791in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMzY5MjE2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.s680RxtuLw5yoV6BUrLTGz39wHyTZ_33DrSBNU7o0CE"></b><span style="color:#201F1E"></span>
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<b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>Elsayed Ali Solieman</span></b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>,<b>CIA,CDRA</b></span><span style="color:#201F1E"></span>
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<b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>internal Audit Manager</span></b><span style="color:#201F1E"></span>
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<b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>A’ayan Leasing &amp; Investment Co.</span></b><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>Operator</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>Direct Office</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>FAX</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>Visit</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>: +965 1804488      Ext.: 567</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>: +965 24730567-22240928</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>: +965 22240927</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>:+965 </span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style='font-size:7.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'><span dir="RTL"></span><span dir="RTL"></span>50157585</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>:</span><span style="color:#201F1E"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0in'>[email-masked]</span></a></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>: </span><span style="color:#201F1E"><a href="http://www.aayan.com/" target="_blank" rel="noreferrer"><span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>www.aayan.com</span></a></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>: 19 Floor, Ahmad Tower, Gulf St., Sharq                        </span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>   P.O. Box 1426 Safat, 13015 Kuwait</span><span style="color:#201F1E"></span>
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<a rel="noreferrer"><b><u><span lang="AR-SA" style='font-size:9.0pt;font-family:"Dubai",sans-serif;color:#984806;border:none windowtext 1.0pt;padding:0in'>إخْطَار بِالسّرِيّة:</span></u></b></a><span style="mso-bookmark:x__Hlk505247027"></span><span lang="AR-SA" style='font-size:9.0pt;font-family:"Dubai",sans-serif;color:#984806;border:none windowtext 1.0pt;padding:0in'> هَذِهِ
 الرِّسَالَة خَاصَّة فَقَط بِالْمُرْسَل إلَيْهِ الْمَذْكُورِ بِهَا، وتحتوي عَلَى مَعْلُومَاتٌ قَدْ تَكُون سَرِيَّةً أَوْ خَاصَّةً أَوْ بِهَا مُسْتَنَدَات تَتَعَلَّق بِقَضَايَا قَانُونِيَّةٌ تَتَّسِم بِالسّرِيّة حَسَب قَوَانِين دَوْلَة الكويت، إذَا كُنْت قَد
 تَلَقَّيْت هَذِهِ الرِّسَالَةِ عَنْ طَرِيقِ الْخَطَأ وَلَسْت أَنْت الشَّخْصِ الَّذِي وَجَّهْت لَه، وَإِذَا لَمْ تَكُن الْمُوَظَّف أَو الْمَسْئُولِ عَنْ تَسْلِيم هَذِهِ الرِّسَالَة إِلَى الشَّخْصِ الْمَذْكُورِ بِهَا، يُرْجَى الْعِلْمِ بِأَنَّ أَي إفْشَاء أَوْ
 إفْصَاحٌ أَوْ كَشْفٍ أَو وَاسْتِخْدَام أَوْ نَشَر أَوْ تَوْزِيع أَوْ نُسِخ لِهَذِه الرِّسَالَةِ أَوْ مُحْتَوَياتِها مَمْنُوعٌ مَنْعاً بَاتًّا، وَيُرْجَى حَذْف الرِّسَالَةِ عَلَى الْفَوْر وإخطارنا إنْ كُنْت قَد تَلَقَّيْت هَذِهِ الرِّسَالَةِ عَنْ طَرِيقِ الْخَطَأ. </span><span dir="LTR" style="color:#201F1E"></span>
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<b><u><span style='font-size:9.0pt;font-family:"Dubai",sans-serif;color:#984806;border:none windowtext 1.0pt;padding:0in'>Confidentiality Notice:</span></u></b><span style='font-size:9.0pt;font-family:"Dubai",sans-serif;color:#984806;border:none windowtext 1.0pt;padding:0in'> This
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<div>From: Home Centre UAE &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, June 27, 2021 7:49 AM<br>
<b>To:</b> Elsayed Solieman &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2708133] - escalation</div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>مرحبا عميلنا المحترم,<br>
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شكراً لك على تواصلك معنا.<br>
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تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>يرجى من حضرتك تزويدنا برقم الطلب حتى نتمكن من المراجعة وحل القضية بأسرع وقت ممكن، وفي حال الشراء المباشر من المتجر، نرجو حضرتك زيارة نفس المتجر وسيتم مساعدتك وحل القضية بأسرع وقت
 ممكن، حيث لا تتوفر لدينا بيانات عن عمليات الشراء المباشر ضمن المتاجر.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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لا تتردد بالاتصال بنا للحصول على مزيد من المساعدة.<br>
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أصدقائك،<br>
فريق الدعم.</span>
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<span dir="LTR"></span><span dir="LTR"></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'><span dir="LTR"></span><span dir="LTR"></span>2708133:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2708133