Subject: RE: refund approval / Lost shipment 8265672779
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Samer Salmeh <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 27 Jun 2021 06:05:09 +0000

Mark it lost by Courier team & process refund.

Regards,
Sachin

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, June 27, 2021 10:02 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Samer Salmeh <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: refund approval / Lost shipment 8265672779

External email sender, please take precaution.
Hi Sachin,

Problem Statement:  Need refund approval
Order Date : May 1, 2021
Order ID:  8265672779
Return Tracking ID: FP0603210005914
Total amount: 12.14 KWD

Issue Description: The order was shipped from our side on 6/3/21 8:40 PM  and as per LMG website the order delivered to the customer on 6/9/21 2:13 PM But the customer claiming that she has not received the order and he confirms that his registered number is correct.

Case history: the customer contacted us on 09/06/2021 and informed us that he did not receive the order, we escalated to LMG to provide us with POD and they send us a photo we shared it with the customer, but he informs us that the house and address wrong.

Customer history:  the customer with us since  3/26/20  and he placed two orders.

Kindly check  and do the needful"

Regards,
Shakeeb
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