Subject: refund approval / Lost shipment 8265672779
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Samer Salmeh <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 26 Jun 2021 23:01:39 -0700 (MST)

Hi Sachin, 

Problem Statement: Need refund approval 
Order Date : May 1, 2021 
Order ID: 8265672779 
Return Tracking ID: FP0603210005914 
Total amount: 12.14 KWD 

Issue Description: The order was shipped from our side on 6/3/21 8:40 PM and as per LMG website the order delivered to the customer on 6/9/21 2:13 PM But the customer claiming that she has not received the order and he confirms that his registered number is correct. 

Case history: the customer contacted us on 09/06/2021 and informed us that he did not receive the order, we escalated to LMG to provide us with POD and they send us a photo we shared it with the customer, but he informs us that the house and address wrong. 

Customer history: the customer with us since 3/26/20 and he placed two orders. 

Kindly check and do the needful" 

Regards, 
Shakeeb