Subject: Refund Approval - 9671687528
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 25 Jun 2021 22:54:10 -0700 (MST)

Hi Team, 

Problem Statement: Need refund approval 
Order Date : May 1, 2021 
Order ID: 9671687528 
Return Tracking ID: FP062021002789 
Total amount: AED127 

Issue Description: Issue Description: The order was shipped from our side on 6/20/21 10:37 PM and as per LMG website the order delivered to the customer on 6/21/21 11:46 AM But the customer claiming that she has not received the order and he confirms that his registered number is correct and he received a call from the courier and send to his the location. 

Case history: the customer contacted us on 22/06/2021 and informed us that he did not receive the order, we escalated to LMGto provide us with POD and they send us a photo including number 3808 and we shared it with the customer, but he informs that her address latifa tower B410 , not 3808. 

Customer history: the customer with us since 8/14/20 and he placed 5 orders. 

Kindly check and do the needful" 

Regards, 
Apoorv