Subject: New Reply Received - need escalation late collection
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 25 Jun 2021 15:03:49 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation late collection  Ticket comment <div>Hi,</div>
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<div>The courier hadn’t handed over anything, he just received my package. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMzQ2MDM3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5YkdWeVY9llqSiC8AvWKSBsKzPIOQyAbkOHd5kgqXBo"><br>
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<div>Thanks alot for responding. I look forward for your reply. </div>
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<div> <br><div dir="ltr">Regards. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Jun 25, 2021, at 1:38 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Fatema ,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the delay in processing your refund however, for order 7460488185 we request you to please share with us the tracking number or the return slip which the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and help you receive your refund ASAP.<br><br>We are looking forward to hearing from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2656596