Subject: Re: Refund approval # 6303605728
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 25 Jun 2021 01:48:49 -0700 (MST)

Hi Team, 

Please assist on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "AHMED OMER" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, June 18, 2021 11:16:55 AM 
Subject: Refund approval # 6303605728 

Hi Team, 

Problem Statement : Refund approval. 
Order Date : May 1, 2021 
Order ID: 6303605728 
Tracking ID: RP0505211000798 
Total value: SAR 395.1 
Concept: Centrepoint 
RMA: 1000882521 

issue Description: Customer claim he return the items under the RMA 1000882521 but he didn't get his refund the hybris RMA status shows pickup reschedule the matter have been escalated to the warehouse and the dxb team but still not resolved the lost items are: 

163579363 - - Closet Front Seam Detail Straight Fit Mom Jeans 
163579365 - - Closet Front Seam Detail Straight Fit Mom Jeans 
163579446 - - Closet Whisker Detail Skinny Jeans with Belt Loops 
163579364 - - Closet Front Seam Detail Straight Fit Mom Jeans 

Case history : The customer reached out to us on 28 May 2021. As per oracle we have not received the items. As per courier customer has already returned, as per warehouse they have not received anything. 

Customer's history : The customer is with us since 02/06/20 and this is her 38th orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ahmed Omer