Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 25 Jun 2021 03:23:56 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation joy                    Bot:  Hi again! Bot:  Please enter your name Customer:  joy Bot:  Hi Joy ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:14 PM, 21st Jun                     joy                    ok           05:14 PM, 21st Jun                   mayar                   Hi Joy ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:14 PM, 21st Jun                   mayar                   Kindly send your order number           05:15 PM, 21st Jun                     joy                    i would like to update my refund           05:16 PM, 21st Jun                   mayar                   Kindly send your order number           05:16 PM, 21st Jun                     joy                    last time i write here and the agent said if still not come within 48 hours i will message here again           05:16 PM, 21st Jun                     joy                    #7466887838           05:17 PM, 21st Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:18 PM, 21st Jun                     joy                    please check           05:19 PM, 21st Jun                     joy                    okay           05:20 PM, 21st Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:23 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            05:23 PM, 21st Jun                     joy                    okay please. no nothing thank you           05:24 PM, 21st Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:51 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2746144