Subject: RE: Refund Approval: Order ID: 9657065130
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 24 Jun 2021 06:49:24 +0000

@Manish Kumar<mailto:[email-masked]>

Is there a proof of return? Was anything shared to the customer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Wednesday, June 23, 2021 2:07 PM
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval: Order ID: 9657065130

External email sender, please take precaution.
Hi Jessie,

Please advise on the below refund approval request.

Problem Statement: Refund Approval

Order Date : Apr 30, 2021
Order ID:  9657065130
RMA: 1001001489

Return amount: 273.7 AED

Issue Description The customer raised a return request for 13 items and as per the customer she/he handed over the items to the courier team as hypris the items not collected but the customer confirms that he give the courier the items.

Case history: The customer reached out to us on 22/06/2021, we asked him about the tracking number or return slip the customer not receive anything from the courier, and we have checked Oracle we have not received this item yet. The customer inform us that the courier was picked up on june 12 in abu dhabi gate city and the mobile number of the courier is 0501368346.

Customer's history: The customer is with us since  9/10/19 and placed 7 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Manish
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