Subject: New Reply Received - need escalation oracle
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 23 Jun 2021 08:17:12 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation oracle  Ticket comment <div>i have been telling to you collegues several times that i was not given any tracking number or return receipt, and i was advised that they will check the warehouse through the order number, and now i have to repeat myself all over again<br><br>
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<div>On 23 Jun 2021, at 7:56 AM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Zen,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<br>We sincerely apologize for any inconvenience caused,</div>
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<br>We sincerely apologize for the delay in processing your refund however, for the order 9657065130, we request you to please share with us the tracking number or the return slip which the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and help you receive your refund ASAP.<br><br>We are looking forward to hearing from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2753191