Subject: RE: Refund Approval - 8266075509
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Wed, 23 Jun 2021 05:57:35 +0000

@Midhun Madhu<mailto:[email-masked]>

Has Porterex delivered the missing part?

This is related to child ticket 2671577

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, June 23, 2021 9:11 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>
Subject: Refund Approval - 8266075509

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Approval
Order Date : Jun 1, 2021
Order ID: 8266075509
Tracking ID: 1000869606

Child Ticket: 2671577

Amount: 16 KWD.

Issue Description: The customer placed order for 25 items but as per the customer he/she has only received 24 items, Under the consignment details we can see that all 25 items has been shipped/Delivered from our side.  One item out of 25 is missing, as per the customer.

The missing item is 163066902 - Juniors - Juniors Jesse Carrycot with Ruffle Detail the cost of the item is 16 KWD.

Case history: The customer reached out to us on 04/06/2021,  then we escalated to WH team, WH escalated to the courier team, then courier team informs us that The customer received 1 box only and when she opened the shipment 1 item was missing.

Customer's history: The customer is with us since  5/28/20 and placed 11 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Apoorv
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