Subject: Re: Refund Approval - 8266075509
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 22 Jun 2021 22:12:20 -0700 (MST)

Pls disregard 

Escalated already to sachin in another email. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Sent: Wednesday, June 23, 2021 10:40:34 AM 
Subject: Refund Approval - 8266075509 

Hi Team, 

Problem Statement: Refund Approval 
Order Date : Jun 1, 2021 
Order ID: 8266075509 
Tracking ID: 1000869606 

Child Ticket: 2671577 

Amount: 16 KWD. 

Issue Description: The customer placed order for 25 items but as per the customer he/she has only received 24 items, Under the consignment details we can see that all 25 items has been shipped/Delivered from our side. One item out of 25 is missing, as per the customer. 

The missing item is 163066902 - Juniors - Juniors Jesse Carrycot with Ruffle Detail the cost of the item is 16 KWD. 

Case history: The customer reached out to us on 04/06/2021, then we escalated to WH team, WH escalated to the courier team, then courier team informs us that The customer received 1 box only and when she opened the shipment 1 item was missing. 

Customer's history: The customer is with us since 5/28/20 and placed 11 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Apoorv