Subject: Ticket Assigned - need escalation oracle
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 23 Jun 2021 05:00:16 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation oracle zen reyes                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zen reyes Bot:  Hi Zen Reyes ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507158027            11:53 PM, 22nd Jun                   Mohamed                   Hi Zen , Thank you for contacting us. This's Mohamed . I will be happy to help you.           11:53 PM, 22nd Jun                     zen reyes                    Can anyone help me please, i ordered some stuffs and it the sizes icame too big as i expected           11:54 PM, 22nd Jun                   Mohamed                   Could you please share your order number so that I can assist you further?           11:55 PM, 22nd Jun                     zen reyes                    so i had problems returning since i ordered in dubai and i moved to abu dhabii, i called and emailed many times, finally the return items have been picked up last june 12           11:55 PM, 22nd Jun                     zen reyes                    sure one moment           11:55 PM, 22nd Jun                     zen reyes                    9657065130           11:56 PM, 22nd Jun                     zen reyes                    this is the order number           11:56 PM, 22nd Jun                   Mohamed                   we are apologising for that .           11:57 PM, 22nd Jun                     zen reyes                    i received an email asking for a return receipt but the courier who picked up the items dos not give any receipt, it was picked up june 12 in abu dhabi gate city and the mobile number of the courier  is 0501368346           11:58 PM, 22nd Jun                     zen reyes                    Pls Mohamed, i have been patiently waiting this order was since april 30, and i have been waiting too long to return the items and to get my refund.. t           12:00 AM, 23nd Jun                   Mohamed                   When did the courier team collect the items from you?           12:00 AM, 23nd Jun                     zen reyes                    as i mentioned, it was june 12, 2021,           12:01 AM, 23nd Jun                   Mohamed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:02 AM, 23nd Jun                     zen reyes                    How will i be assured? it’s been almost 2 months now that im dealing with this concern           12:03 AM, 23nd Jun                   Mohamed                   we will check the items in the warehouse and we will refund the amount ofr it.           12:04 AM, 23nd Jun                   Mohamed                   we will update you via email:  [email-masked]           12:04 AM, 23nd Jun                     zen reyes                    can you provide me any transaction number that you have escalated this?           12:05 AM, 23nd Jun                     zen reyes                    because i have been emailing until i got upset of waiting too long nobody get back to me           12:06 AM, 23nd Jun                   Mohamed                   we will send you the ticket number via email.           12:06 AM, 23nd Jun                     zen reyes                    let me check my email now           12:07 AM, 23nd Jun                     zen reyes                    nope no email at all           12:08 AM, 23nd Jun                   Mohamed                   the ticket will be generated after it escalated to the concern team.           12:08 AM, 23nd Jun                     zen reyes                    how long will that take?           12:09 AM, 23nd Jun                     zen reyes                    you mentioned earlier that it has been escalated to the concerned team           12:10 AM, 23nd Jun                   Mohamed                   24-48 \hours.           12:10 AM, 23nd Jun                   Mohamed                   Do you have any other questions I can help you with?           12:11 AM, 23nd Jun                     zen reyes                    ok, i will expect for that, and if i did not receive anything,  i dont want to explain myself again to another agent, would you be so kind and monitor this for me and contact me after 48hrs?           12:12 AM, 23nd Jun                     zen reyes                    Please make sure you escalate this issue, can you provide me your agent id as a proof that we spoke today?           12:13 AM, 23nd Jun                   Mohamed                   we will do the needful asap.           12:14 AM, 23nd Jun                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:16 AM, 23nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2753191