Subject: New Reply Received - need esclation pod
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 22 Jun 2021 12:54:50 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need esclation pod  Ticket comment <div class="WordSection1">
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, June 22, 2021 3:46 PM<br>
<b>To:</b> Rashed S. AlMusharraf &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; SPCARE &lt;[email-masked]&gt;; Asma F. AlShaikh &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;; ArishLaila &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Raheel Munawar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [EXTERNAL]RE: [#2720989] - need escalation pod</div>
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<a id="OWAAM0AE9C80B4A2748A58C1760FD0309DB34" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rashed S. AlMusharraf</span></a>,</div>
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<div class="MsoNormal">Share proof of delivery as customer claims it is not delivered.</div>
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<a id="OWAAM25FB6B46C4F344EA8A707882EA2B8B20" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ramesh Gottimukkala</span></a>
<a id="OWAAM031BE874C90E4BAE82B28E6783221B18" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ArishLaila</span></a> Please assist for POD.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Rashed S. AlMusharraf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 22, 2021 4:33 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SPCARE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Asma F. AlShaikh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raheel Munawar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [EXTERNAL]RE: [#2720989] - need escalation pod</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">delivered</div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 22, 2021 3:25 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SPCARE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rashed S. AlMusharraf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Asma F. AlShaikh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> [EXTERNAL]RE: [#2720989] - need escalation pod</div>
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<strong><span style='font-family:"Calibri",sans-serif;color:red'>WARNING</span></strong><strong><span style='font-family:"Calibri",sans-serif;color:black'> : This email is not from Saudi Post | SPL. Do not click
 links or open attachments unless you know the sender and its content is safe.</span></strong>
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<a id="OWAAM3B8D7C8E393E42CEA17784BD2FFBBE31" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@RASHED S. ALMUSHARRAF</span></a>
<a id="OWAAM158B30E855874C979092D5EA1CF3AF93" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Asma F. AlShaikh</span></a>,</div>
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<div class="MsoNormal">Please assist with the POD as customer claims order is not delivered.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6317441034<br>
Tracking ID: CRDSAL0260345821</span></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<span style="font-size:10.0pt">Email: </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;color:windowtext">[email-masked]</span></a><span style="font-size:10.0pt"></span>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 20, 2021 1:54 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2720989] - need esclation pod</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Urgent reminder, any update?</span></strong><br>
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Problem Statement: Need POD<br>
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Order Date: Jun 10, 2021<br>
Order ID: 6317441034<br>
Tracking ID: CRDSAL0260345821<br>
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Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on 10/6/20210  and as per SPL website the order delivered to the customer on 15/6/2021.<br>
But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
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Regards,<br>
Samer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 18 Jun at 3:49 PM
<span class="separator">, Babyshop &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Urgent reminder, any update?</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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Problem Statement: Need POD<br>
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Order Date: Jun 10, 2021<br>
Order ID: 6317441034<br>
Tracking ID: CRDSAL0260345821<br>
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Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on 10/6/20210  and as per SPL website the order delivered to the customer on 15/6/2021.<br>
But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
<br>
Regards,<br>
Samer</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 16 Jun at 2:58 AM
<span class="separator">, Babyshop &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Need POD<br>
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Order Date : Jun 10, 2021<br>
Order ID: 6317441034<br>
Tracking ID: CRDSAL0260345821<br>
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Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on 10/6/20210  and as per SPL website the order delivered to customer on ​15/6/2021.<br>
But customer claiming that she has not received the order,Kindly check and share with us the POD and customer ID.<br>
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Regards,<br>
Mohamed.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2720989:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2720989