Subject: New Reply Received - Re: استلمنا طلبك للإرجاع.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 11:41:39 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: استلمنا طلبك للإرجاع.   Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/N_cUAjvHULT7gHNVHlNxlA~~/AALN9wA~/RgRisa5uPVcDc3BjQgpgyO560GDhoP2EUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
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Kindly note that the order was collected successfully on 12/6/2021 at 10:59:44 PM.<br>
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Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>21/6/2021 12:21 PM GMT+04:00<br>
<strong>To: </strong>EMP393 Lubna Shehadeh ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2545933] Re: استلمنا طلبك للإرجاع.<br>
 
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<div>There is a new comment in the ticket submitted by Mbrrefai to HelpCPAE</div>
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Comment added by : Faraz Lohani<br>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Hi <a href="mailto:[email-masked]" id="OWAAMDE13670467BC41758189BA9DA5FCA9C6" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a> <a href="mailto:[email-masked]" id="OWAAMF7184126B33F43F3980D0B1487251302" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a>,</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">This is still pending for the pickup and the customer is complaining and following up.</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Thankyou and Regards,</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Faraz Lohani</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Customer Support Associate</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Customer Service</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">[email-masked]</span></div>

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<div>From:<span style="font-size:11pt;font-family:'calibri' , sans-serif"> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, June 20, 2021 12:57 PM<br>
<b>To:</b> [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2545933] - Re: استلمنا طلبك للإرجاع.</span>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All, <br>
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Well noted and received. We will do our best to have this order collected at the earliest convenience.<br>
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Best regards,<br>
  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Lubna Shehadeh</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cfa39fa53c9c44fa8794d08d933c95833%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637597762128263115%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=qC0%2BuiSgCQelSB4vdNGu%2BgdC%2BrGpfxR5ilXUgFM894E%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTY4NzkyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.A3RcKmOKS5rBXyD08YAKzkIZPAbEQpUzuZGvw4_wDoY" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cfa39fa53c9c44fa8794d08d933c95833%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637597762128273073%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=z767p20izaV6KJXLLG24F97BR1DUmcwN09436NaWG84%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>20/6/2021 9:40 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2545933] - Re: </span><span style="font-size:10pt;font-family:'arial' , sans-serif">استلمنا</span><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span><span style="font-size:10pt;font-family:'arial' , sans-serif">طلبك</span><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span><span style="font-size:10pt;font-family:'arial' , sans-serif">للإرجاع</span><span style="font-size:10pt;font-family:'verdana' , sans-serif">.</span><br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></div>

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<div class="MsoNormal"><strong><span style="font-size:10.5pt;font-family:'-apple-system'">Kindly note: Your courier inform the customer that his location far and he will not collect the items</span></strong></div>

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<span style="font-size:10.5pt;font-family:'-apple-system'">Problem Statement:  Late Collection<br>
Order ID: 6301945840<br>
Order Date : Apr 27, 2021<br>
Tracking ID: SD002109724<br>
customer contact number: 966558020522<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on 25/05/2021 and till now the item has not collected from the customer so kindly arrange the collection on a priority basis.<br>
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Regards,<br>
Samer</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Thu, 17 Jun at 6:54 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span> </span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span></div>

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<strong><span style="font-size:10.5pt;font-family:'-apple-system'">Urgent Reminder</span></strong><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement:  Late Collection</span><br>
<span class="separator">Order ID: 6301945840</span><br>
<span class="separator">Order Date : Apr 27, 2021</span><br>
<span class="separator">Tracking ID: SD002109724</span><br>
<span class="separator">customer contact number: 966558020522</span><br>
<span class="separator">Assistance Required: Need Urgent Collection</span><br>
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<span class="separator">Issue Description: The return request was created on 25/05/2021 and till now the item has not collected from the customer so kindly arrange the collection on a priority basis.</span><br>
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<span class="separator">Regards,</span><br>
<span class="separator">Samer</span></span>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">On Sat, 29 May at 1:03 PM , Centrepoint &lt;[email-masked]&gt; wrote: </span></span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement:  Late Collection</span><br>
<span class="separator">Order ID: 6301945840</span><br>
<span class="separator">Order Date : Apr 27, 2021</span><br>
<span class="separator">Tracking ID: SD002109724</span><br>
<span class="separator">customer contact number: 966558020522</span><br>
<span class="separator">Assistance Required: Need Urgent Collection</span><br>
<br>
<span class="separator">Issue Description: The return request was created on 25/05/2021 and till now the item has not collected from the customer so kindly arrange the collection on a priority basis.</span><br>
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<span class="separator">Regards,</span><br>
<span class="separator">Samer</span></span>
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<span style="font-size:1pt;font-family:'fdtktid';color:white">2545933:1125156</span>
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