Subject: Re: Drop Payment - 2677723
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Samer Salmeh <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 21 Jun 2021 03:12:48 -0700 (MST)

Hi Jessie, 

We have asked the customer to share his card number in order to check the issue properly and will update you here once he will share the details. 

Thank you for your help. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, June 21, 2021 12:32:43 PM 
Subject: RE: Drop Payment - 2677723 

Hi Manish, 

Checking on the provided authorization code, we can’t find any. 

Do you have the customer’s card number? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar <[email-masked]> 
Sent: Monday, June 21, 2021 10:05 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Samer Salmeh <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: Drop Payment - 2677723 

External email sender, please take precaution. 

Hi Jessie, 

The customer belongs to UAE territory. 

As per the customer, there's AED 219 deducted from the customer account on 01/06/2021, Authorization code: 148658 and there's AED 299 deducted from the customer account on 08/06/2021 Authorization code: 648039. this deduction is as per customer as both times order was unsuccessful. 

Thank you for your help. 

Regards, 

Manish 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 20, 2021 5:20:26 PM 
Subject: RE: Drop Payment - 2677723 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

UAE or BH territory? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 20, 2021 2:42 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 2677723 

External email sender, please take precaution. 

Hi Team, 

Customer's Email ID: [ mailto:[email-masked] | [email-masked] ] 

Please update on this 

Regards 
shakeeb 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 10, 2021 8:12:56 PM 
Subject: Drop Payment - 2677723 

HI Team, 

As per the customer, there's AED 219 deducted from the customer account on 01/06/2021, Authorization code: 148658 and there's AED 299 deducted from the customer account on 08/06/2021 Authorization code: 648039. this deduction is as per customer as both times order was unsuccessful. 

Kindly assist to check regarding these drop payments, Attaching the bank statement as well. 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com