Subject: New Reply Received - ***URGENT*** Re: Your refund is on its way
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 12:25:22 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  ***URGENT*** Re: Your refund is on its way  Ticket comment <div dir="ltr">Hi<div><br></div>
<div>Yes - the store staff at Nakheel had to jump through hoops to offer epic customer service since your online team proved absolutely useless.</div>
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<div>Thanks to Josh and her team, I was able to rectify the situation. This has been an overwhelmingly frustrating experience with your team, and a little humorous your team only reached out to me now after this is no longer an issue.</div>
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<div>Please strive to do better, and perhaps hire Josh as the customer service director for your team.</div>
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<div>Kristen</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Jun 20, 2021 at 2:50 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">​Hi Kristen,<br><br>Thank you for reaching out to us and allowing us to serve you.<br><br>We sincerely apologize for any inconvenience caused, </div>
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<div dir="ltr">Regarding your order#9655639981 </div>
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<div dir="ltr">After checking and investigating your order information, we can see that you successfully used the balance in order 9669054699.<br><br>Feel free to reach to us out for any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2670903