Subject: Ticket Assigned - Need escalation POD
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 04:47:23 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation POD hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busin
 ess days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502364464            12:42 PM, 03rd Jun                   Mazin                   Hi, Thank you for contacting us. How may I help you?           12:42 PM, 03rd Jun                     hi                    Ref: 9657565406           12:42 PM, 03rd Jun                     hi                    would like to check with you regarding the reference above           12:42 PM, 03rd Jun                     hi                    i have m
 ade the complaint but no follow up form your end           12:42 PM, 03rd Jun                     hi                    its been days \           12:43 PM, 03rd Jun                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:43 PM, 03rd Jun                   Mazin                   As we can see this order has been delivered to you on 5/4/21           12:44 PM, 03rd Jun                     hi                    it says           12:45 PM, 03rd Jun                     hi                    but we have not received anything           12:45 PM, 03rd Jun                     hi                    i have been complaining about this but it seems my money is no value to you           12:46 PM, 03rd Jun                     hi                    i had asked if u need a cctv footage if the driver has delivered the package but no one has came back to us           12:46 PM, 03rd Jun                     hi        
             its only 100 AED but this is not the issue           12:46 PM, 03rd Jun                     hi                    the integrity of the company should be considered here           12:47 PM, 03rd Jun                   Mazin                   We apologize for the inconvenience caused to you.Please be assured we will now escalated this issue to our concerned team           12:49 PM, 03rd Jun                     hi                    still there? or your gone also?           12:49 PM, 03rd Jun                   Mazin                   They will contact you asap           12:49 PM, 03rd Jun                     hi                    same reason Im receiving           12:49 PM, 03rd Jun                     hi                    no one is contacting           12:49 PM, 03rd Jun                     hi                    We apologize for the inconvenience caused to you.Please be assured we will now escalated this issue to our concerned team           12:50 PM, 03rd Jun             
       Mazin                   Is this your correct email [email-masked] ?           12:50 PM, 03rd Jun                     hi                    receiving the same message everytime           12:50 PM, 03rd Jun                     hi                    for the past weeks           12:50 PM, 03rd Jun                     hi                    yes email if correct           12:50 PM, 03rd Jun                   Mazin                   I will work on this case myself           12:51 PM, 03rd Jun                     hi                    i dont know Mazin           12:52 PM, 03rd Jun                   Mazin                   Please allow me some time i will update you within 24 hours           12:52 PM, 03rd Jun                     hi                    ok           12:53 PM, 03rd Jun                   Mazin                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:55 PM, 03rd Jun                                          Vie
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