Subject: Re: Drop payment/Thrice deduction - 6257416602, 6257434267
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 17 Jun 2021 04:40:16 -0700 (MST)

Hi Akshay, 

PFA requested information. Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Samer Salmeh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, June 13, 2021 3:33:59 PM 
Subject: RE: Drop payment/Thrice deduction - 6257416602, 6257434267 

[ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] , 

Share the required details. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Saturday, June 12, 2021 4:25 PM 
To: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Drop payment/Thrice deduction - 6257416602, 6257434267 

Hi Akshay, 

Can you please provide the date of deduction of the third transaction as it is not clear in the attached statement. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 9, 2021 2:46 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment/Thrice deduction - 6257416602, 6257434267 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

Could you please check and confirm. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 9, 2021 2:03 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment/Thrice deduction - 6257416602, 6257434267 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Please look into this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 8, 2021 6:32 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Drop payment/Thrice deduction - 6257416602, 6257434267 

External email sender, please take precaution. 

Hi Team, 

Customer placed the following orders 6257416602, 6257434267 for the amount SAR 633.25 however, instead of 2 deductions there are 3 deductions as shared by the customer. Customer also mentioned that she contacted via calling support multiple times but since she haven't gotten any resolution yet she is now contacting via email hence why contacting after 2020 now. 

The Auth Code customer has shared are as follows: 

1- 065822 

2- 066710 

3-067934 

Kindly have this looked into and assist further, Attaching the bank statement as well. 

Regards, 

Apoorv 

From: "wael amir" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 15, 2021 5:02:38 PM 
Subject: refund 

Problem Statement: Refund Not Processed 

Order Date: Dec 24, 2020 

Order ID: 6257416602, 6257434267 

Amount Deducted: SAR 633 

Assistance Required: Amount deducted thrice 

Regards, 

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