Subject: New Reply Received - You purchased 2 times money for the same items that I ordered.
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 17 Jun 2021 10:29:16 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  You purchased 2 times money for the same items that I ordered.  Ticket comment <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card" id="yMail_cursorElementTracker_1623925576301">
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<img id="ymail_attachmentIda6177766-d782-4331-bfd7-b3f9ea7db81d" class="inline-image-global inlined-image-cid-a6177766-d782-4331-bfd7-b3f9ea7db81d" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDc5MTMyOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5Nsg4pkaApfTblKnUif7FOKh4wSWtkj8fsBF8o7YUMs" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentId2e47c531-2dc9-4fbd-8f16-4664dc1a8a4c" class="inline-image-global inlined-image-cid-2e47c531-2dc9-4fbd-8f16-4664dc1a8a4c" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDc5MTMzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aAlVIOb0C_PmnKA6Wq-THqv_1LkhKgnsP1uGtSZYcpo" style="width:100%;max-width:800px"><br>
</div>First one is the sms from my bank that the money is deducted  . After are your emails that the order is being processed and later you send another email that the order is not processed but the money got deducted before you send the last email that the order is not successful. <br><br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 17 Jun 2021 at 13:21, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2688269091"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2706262</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2706262<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Samer Salmeh : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
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<span style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline !important;float:none">Hi Alda,</span> </div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.<br><br>We would request you to please check with your bank and in case the amount is debited from your account twice, then we would request you to please share the following details with us, in order to enable us to investigate further:<br><br>1. Amount Deducted<br>2. Date of Deduction<br>3. Customer's Email address<br>4. Authorization Code and Bank Statement showing the exact deduction.</div>
<div dir="ltr">5- Transaction ID.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br><br>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2706262