Subject: RE: Refund Approval - 6305205652
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Sun, 13 Jun 2021 11:35:52 +0000

@Apoorv Joshi<mailto:[email-masked]>,

Item is delivered already.

Check ticket# 2604241

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, June 13, 2021 3:23 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>
Subject: Refund Approval - 6305205652

External email sender, please take precaution.
Hi Team,

Problem Statement:  Need refund approval
Order Date :  May 5, 2021
Order ID: 6305205652

Child ticket: 2602828
Tracking ID:  Z4190769

The missing item is  162008658 - - Carpisa Textured Hardcase Trolley Bag with Retractable Handle
Total amount: SAR299.

Issue Description: The customer placed order for 3 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped/Delivered from our side. The missing item is  162008658 - - Carpisa Textured Hardcase Trolley Bag with Retractable Handle

Case history: the customer contacted us on 12/05/2021 and informed us that he did not receive the item 162008658 - - Carpisa Textured Hardcase Trolley . We create a child ticket to check with WH, and WH escalated to Zajial to deliver the pending container ASAP, but after many escalations not getting any response.

Customer history:  the customer with us since  8/20/20  and he placed more than 20 orders.

Kindly check  and do the needful"

Regards,
Apoorv
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