Subject: Refund Approval - 6305205652
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Sun, 13 Jun 2021 04:23:29 -0700 (MST)

Hi Team, 

Problem Statement: Need refund approval 
Order Date : May 5, 2021 
Order ID: 6305205652 

Child ticket: 2602828 
Tracking ID: Z4190769 

The missing item is 162008658 - - Carpisa Textured Hardcase Trolley Bag with Retractable Handle 
Total amount: SAR299. 

Issue Description: The customer placed order for 3 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped/Delivered from our side. The missing item is 162008658 - - Carpisa Textured Hardcase Trolley Bag with Retractable Handle 

Case history: the customer contacted us on 12/05/2021 and informed us that he did not receive the item 162008658 - - Carpisa Textured Hardcase Trolley . We create a child ticket to check with WH, and WH escalated to Zajial to deliver the pending container ASAP, but after many escalations not getting any response. 

Customer history: the customer with us since 8/20/20 and he placed more than 20 orders. 

Kindly check and do the needful" 

Regards, 
Apoorv