Subject: New Reply Received - Withheld money from my account
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 20:15:35 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Withheld money from my account  Ticket comment <div><br></div>
<div dir="auto">FYI when I purchased the items online the money was deducted same time. The same issue has happened to me before and the issue was on your side. I have once again talked to my bank they say it’s on your side please kindly rectify it at the time I purchased the items I was having money in my account but now it’s showing -442 my balance shld be 69 which means you have charged me twice(511) 442+69=511</div>
<div dir="auto"><br></div>
<div dir="auto">Bellow is the screen </div>
<div dir="auto"><div dir="auto"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyOTIwMDAzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FvIJBVbO5Yff6SugyAngZ2dMT5E8YzRLW0zWP3aWbl8" style="max-width: 100%"></div></div>
<div><br></div>
<div>I tried to reach you on the customer care number it looks you weren’t reachable.</div>
<div><br></div>
<div>Yours sincerely </div>
<div dir="auto"><br></div>
<div>Ahmed buwembo </div>
<div><br></div>
<div dir="auto">0525063917</div>
<div dir="auto"><br></div>
<div dir="auto">Forwarded message ---------<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">Landmark Group</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Fri, Jun 11, 2021 at 11:27 AM<br>Subject: Re: [#2699218] - Withheld money from my account<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Mayanja,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for contacting us.<br><br>We apologize for the inconvenience caused.<br><br>After checking and investigating your account information we can see that you placed an order on May 31, 2021, (9665707102), amount: AED511.25, and the order delivered to your side on 02/06/2021.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would request you to please check with your bank and in case the amount is debited twice from your account, then we would request you to please share the following details with us, in order to enable us to investigate further:<br><br>1. Amount Deducted<br>2. Date of Deduction<br>3. Customer's Email address<br>4. Authorization Code and Bank Statement showing the exact deduction.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
</div>
</div></div>

	

</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2699218