Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Jun 2021 08:21:13 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6311918264 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502183155            04:18 PM, 02nd Jun                   Mohammed                 
   Hi,Good Evening, Thank you for contacting us. My name is Fahim, I will be happy to assist you.           04:19 PM, 02nd Jun                   Mohammed                   Hold on for a moment please so I can check the details           04:22 PM, 02nd Jun                   Mohammed                   as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (+966502183155).           04:24 PM, 02nd Jun                   Mohammed                   We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly.           04:24 PM, 02nd Jun                     hello                    He contacted me from HASA not from Turaif           04:25 PM, 02nd Jun                     hello                    I 
 told him i am Turaif, Then he toldme by mistake we receiver it in AL Hasa city           04:25 PM, 02nd Jun                     hello                    I clearly mentioned my adress Turaif city not Al Hasa           04:26 PM, 02nd Jun                   Mohammed                   We are really sorry for the inconvence           04:29 PM, 02nd Jun                   Mohammed                   However , I will forward it to the concern team to deliver it asap           04:29 PM, 02nd Jun                     hello                    when i can expect it to be delivered ?           04:30 PM, 02nd Jun                   Mohammed                   I will forward it today           04:33 PM, 02nd Jun                   Mohammed                   it will be delivered withn 1-2 days           04:34 PM, 02nd Jun                   Mohammed                   Is there anything else I can assist you with?           04:34 PM, 02nd Jun                     hello                    NO.. BUt Please make 
 sure it is delivered on correct adress..           04:36 PM, 02nd Jun                     hello                    As I had very bad experience with you now..           04:36 PM, 02nd Jun                     hello                    Pease share your customer care number           04:37 PM, 02nd Jun                   Mohammed                   Rest assure , we will do out best to deliver it asap           04:42 PM, 02nd Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:45 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2660161