Subject: New Reply Received - DUPLICATE ORDER
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Jun 2021 06:43:23 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  DUPLICATE ORDER  Ticket comment <div>Please be informed of the below message. </div>
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<div id="yMail_cursorElementTracker_1623307225042">SAR 432.00 was credited to your credit card *7652 from LANDMARK GROUP on 21-06-10 01:23 and the available credit limit is SAR</div>
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<div id="yMail_cursorElementTracker_1623307236819">Thank you for your prompt, polite and efficient customer care. </div>
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<div id="yMail_cursorElementTracker_1623307299337">Now I can start ordering again and would definitely recommend you to my friends. </div>
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<div id="yMail_cursorElementTracker_1623307291586">Trixia<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Wed, Jun 9, 2021 at 9:01 AM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv9219413810"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	
<div>There is a new comment in the ticket submitted by Ma Trixia Ann Andaluz to HelpCPAE</div>
<br> Comment added by : Ramesh Varma Gottimukkala<br><br>Comment Content: <br><div class="yiv9219413810WordSection1">
<div class="yiv9219413810MsoNormal">+<a id="yiv9219413810OWAAM9C58FAEBCFA44EFDB38C1A8FD29141F1" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri", sans-serif;text-decoration:none'>@ArishLaila</span></a> Please add to debit note</div>
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<a id="yiv9219413810OWAAM3FEC9E2EF542460F98C11339B5C07A88" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri", sans-serif;text-decoration:none'>@Faraz Lohani</span></a>Future please add arish
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<div class="yiv9219413810MsoNormal">Thanks </div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, June 8, 2021 4:44 PM<br>
<b>To:</b> Shipa Delivery Support &lt;[email-masked]&gt;; [email-masked]; Ramesh Gottimukkala &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: New comment - [#2558862] DUPLICATE ORDER : 6304645735</div>
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<div class="yiv9219413810MsoNormal">Hi <a id="yiv9219413810OWAAM9455D5D709154DC0A3FC265638B759C7" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri", sans-serif;text-decoration:none'>@Ramesh Gottimukkala</span></a>,</div>
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<div class="yiv9219413810MsoNormal">Please note that the order number mentioned above has been lost by the courier as confirmed by them below. Please debit the courier for 432 SAR.</div>
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<div class="yiv9219413810MsoNormal">Customer has been returned as Goodwill in his account.</div>
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<div class="yiv9219413810MsoNormal">Thankyou and Regards,</div>
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<div class="yiv9219413810MsoNormal">Faraz Lohani</div>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 6, 2021 11:13 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#2558862] DUPLICATE ORDER</div>
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<b><i><span style='font-size:13.5pt;font-family:"Verdana", sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:10.0pt;font-family:"Verdana", sans-serif;color:indianred'></span>
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<div class="yiv9219413810MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>Dear All,<br>
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Accept our sincerest apologies for the inconvenience. Please be advised that it has been confirmed that the order misplaced and a credit note will be issued accordingly.
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<span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>Best regards,<br>
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<span class="yiv9219413810labelnamesf">Haneen Habash </span><br>
<span class="yiv9219413810labeltitlesf">Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cramesh.gottimukkala%40landmarkgroup.com%7C2c22cd73e3d041954eca08d92a837a56%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587566443576303%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=SGLUN2fcUp3X5OX227lUdtzt8wu1wwmIGu9x6wgkoFs%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana", sans-serif;border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img width="160" height="160" style="width:1.6666in;min-height:1.6666in" id="yiv9219413810Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyODA4NDQxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.a9LuRyTrjKVXVfDOPJ6ARiWnQSY8Pkpdzz3NNxxwv6Q" alt="Image removed by sender."></span></a><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'><br>
<strong><span style='font-family:"Verdana", sans-serif'>M:</span></strong><span class="yiv9219413810labelnormal"> 800 SHIPA</span><br>
<span class="yiv9219413810labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cramesh.gottimukkala%40landmarkgroup.com%7C2c22cd73e3d041954eca08d92a837a56%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587566443586267%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=PQJaMr4KJAphRQSrYGA1DwE8NmR%2BbwDQJ77fdBSHIQ4%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:#F26641;text-decoration:none">www.shipa.com</span></a>
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<strong><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>From:
</span></strong><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Verdana", sans-serif'>Sent: </span></strong>5/6/2021 6:54 PM GMT+04:00<br>
<strong><span style='font-family:"Verdana", sans-serif'>To: </span></strong>EMP437 Haneen Alhabash (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>)<br>
<strong><span style='font-family:"Verdana", sans-serif'>Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style='font-family:"Verdana", sans-serif'>Subject: </span></strong>New comment - [#2558862] DUPLICATE ORDER<br>
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<div><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by Ma Trixia Ann Andaluz to HelpCPAE</span></div>
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Comment added by : Faraz Lohani<br>
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="yiv9219413810OWAAM2761D920BBD1439E930C684D2C756ACF" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Faraz Lohani</span></div>
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></div>
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, May 29, 2021 7:06 PM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#2558862] DUPLICATE ORDER</span></div>
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="yiv9219413810OWAAM45108F85C67745BB9B0C34074EBFDC5E" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Faraz Lohani</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, May 25, 2021 9:16 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#2558862] DUPLICATE ORDER</span>
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<b><i><span style='font-size:13.5pt;font-family:"Verdana", sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>Dear All,<br>
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Please allow us to check and we will revert back to you.<br>
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Bes Regards<br>
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</span><span class="yiv9219413810labelnamesf0"><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>Haneen Habash
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<span class="yiv9219413810labeltitlesf0">Customer Care</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cramesh.gottimukkala%40landmarkgroup.com%7C2c22cd73e3d041954eca08d92a837a56%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587566443586267%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=PQJaMr4KJAphRQSrYGA1DwE8NmR%2BbwDQJ77fdBSHIQ4%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana", sans-serif;border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img width="160" height="160" style="width:1.6666in;min-height:1.6666in" id="yiv9219413810Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyODA4NDQxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.a9LuRyTrjKVXVfDOPJ6ARiWnQSY8Pkpdzz3NNxxwv6Q" alt="Image removed by sender. Image removed by sender."></span></a><span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><strong><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>M:</span></strong><span class="yiv9219413810labelnormal"><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'> 800 SHIPA</span></span><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'><br>
<span class="yiv9219413810labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cramesh.gottimukkala%40landmarkgroup.com%7C2c22cd73e3d041954eca08d92a837a56%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587566443596224%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=HoNlvK6eJBU90Y42uiCfAaFX4QJzwFN7kKFizz0%2FjWU%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:#F26641;text-decoration:none">www.shipa.com</span></a>
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<strong><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>From:
</span></strong><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Verdana", sans-serif'>Sent: </span></strong>24/5/2021 11:33 PM GMT+04:00<br>
<strong><span style='font-family:"Verdana", sans-serif'>To: </span></strong>EMP437 Haneen Alhabash (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>)<br>
<strong><span style='font-family:"Verdana", sans-serif'>Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style='font-family:"Verdana", sans-serif'>Subject: </span></strong>New comment - [#2558862] DUPLICATE ORDER<br>
  </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by Ma Trixia Ann Andaluz to HelpCPAE</span></div>
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Comment added by : Faraz Lohani<br>
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Comment Content: </span></div>
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team,</span></div>
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thankyou and Regards,</span></div>
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Faraz Lohani</span></div>
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer Support Associate</span></div>
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></div>
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, May 21, 2021 1:55 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2558862] - DUPLICATE ORDER</span></div>
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<b><i><span style='font-size:13.5pt;font-family:"Verdana", sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:1.0pt;font-family:"Verdana", sans-serif;border:solid windowtext 1.0pt;padding:0in'><img width="1" height="1" style="width:.0069in;min-height:.0069in" id="yiv9219413810Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyODA4NDQxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.a9LuRyTrjKVXVfDOPJ6ARiWnQSY8Pkpdzz3NNxxwv6Q" alt="Image removed by sender. Image removed by sender. Image removed by sender."></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>Dear All,<br>
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<br>
Kindly be advised that the shipment has been delivered successfully from our end.<br>
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Best Regards<br>
  </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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</span><span class="yiv9219413810labelnamesf00"><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>Haneen Habash
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</span><span class="yiv9219413810labeltitlesf00"><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>Customer Care</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
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</span><strong><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>M:</span></strong><span class="yiv9219413810labelnormal"><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'> 800 SHIPA</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
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<strong><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>From:
</span></strong><span style='font-size:10.0pt;font-family:"Verdana", sans-serif'>CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Verdana", sans-serif'>Sent: </span></strong>21/5/2021 11:23 AM GMT+04:00<br>
<strong><span style='font-family:"Verdana", sans-serif'>To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style='font-family:"Verdana", sans-serif'>Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style='font-family:"Verdana", sans-serif'>Subject: </span></strong>Fwd: [#2558862] - DUPLICATE ORDER<br>
  </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="yiv9219413810MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
<br>
Problem Statement: Need POD<br>
Order Date :  May 3, 2021<br>
Order ID:  6304645735<br>
Tracking ID:  SD001937588<br>
Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on05/05/2021  and as per shipa website the order delivered to customer on 18/05/2021, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
<br>
Regards,<br>
Samer</span></div>
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