Subject: RE: Refund Approval - 6303215996
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 10 Jun 2021 06:24:42 +0000

@Apoorv Joshi<mailto:[email-masked]>

As an exception and since its from April, go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, June 9, 2021 4:00 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval - 6303215996

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Approval

Order Date : Apr 30, 2021
Order ID:  6303215996
Tracking: RP0506210001554

Child ticket: 2636813
Total Price: 208 SAR

Issue Description The customer raised a return request for one item and as per the customer she/he handed over the item to the courier team on 08/05/2021 as hypris the item not collected but the customer confirms that he give the courier the item.

Case history: The customer reached out to us on 16/05/2021, we asked him about the tracking number or return slip the customer not receive anything from the courier, and we have escalated to LMG team to check if they collect the item from the customer but not getting any response.

The customer provides us with the courier contact number: +966549996162.

Customer's history: The customer is with us since 8/8/19  and placed 12 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Apoorv
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