Subject: RE: Refund Approval / lost return 9613942557
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 9 Jun 2021 10:10:59 +0000

Hi @Prakash Iyangar<mailto:[email-masked]>

Can we please go ahead and refund this?

We don’t see any return however customer insists it was returned to us.

The customer has multiple orders with us from 2019.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, June 4, 2021 3:51 PM
To: Prakash Iyangar <[email-masked]>
Cc: Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Approval / lost return 9613942557

External email sender, please take precaution.
Hi Team

Problem Statement : Refund Approval

Order Date : Nov 13, 2020
Order ID: 9613942557
RMA: 1000785938
Total Price : 355 AED
Concept: MAX

Issue Description: As per the Customer created a return request and returned the items two months ago and we had asked for the AWB from the customer but he said that it hasn't been shared with him, and we have checked by Oracle items Not Received.

Case history : The customer reached out to us on May 12, 2021, and we asked him regarding the tracking number or the return slip.

Customer's history : The customer is with us since 6/4/19  and he placed 9 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Shakeeb
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