Subject: RE: Refund Approval - 6295274695
From: Jessie Caparas <[email-masked]>
To: Mohammad Ayaz <[email-masked]>, Ahmad Alawneh <[email-masked]>, Youssef Amr <[email-masked]>, ArishLaila <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 9 Jun 2021 09:16:22 +0000

@Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Please do the needful as per Ayaz asap.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammad Ayaz <[email-masked]>
Sent: Wednesday, June 9, 2021 12:57 PM
To: Ahmad Alawneh <[email-masked]>; Youssef Amr <[email-masked]>; ArishLaila <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Samer Salmeh <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Approval - 6295274695

Dear @Jessie Caparas<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Kindly assist to get the Aramex collection reference & Customer contact details from customer so Aramex can investigate on this and provide feedback.

Regards,
Mohammad Ayaz

From: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 11:23 AM
To: Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 6295274695

External email sender, please take precaution.
Hi Ayaz,

Can you please provide us the collection reference & the consignee details ?

Regards,
Ahmad Alawneh

From: Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 9:34 AM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 6295274695

Dear @Youssef Amr<mailto:[email-masked]>,

Thanks for sharing feedback, Please we need Aramex representative to contact the customer and check the complete issue.

Further investigation is required that the Courier took the items without providing AWB to customer. Courier might took the shipment and didn't scanned Awb therefore there is no record in your system.

Below mobile number belongs to which courier of Aramex. Kindly go through the below details given by our Customer service team and investigate.

Order Date: Apr 11, 2021
Order ID: 6295274695
RMA: 1000900856
Total Price: 817.8 SAR

Issue Description:  the customer created a return request and returned the items on 17/04/2021 and we had asked for the AWB  but he said that the courier hasn't been shared with him.

The customer informed us that he gives the item to a courier from Aramex his contact number: +966 50 010 7155.

Case history: The customer reached out to us on 04/05/2021, and we asked him regarding the tracking number or the return slip, he said not received it, and we checked by Oracle not received any item.

Customer's history: The customer is with us since 6/26/19 and he placed more than 25 orders.

Regards,
Mohammad Ayaz

From: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 8, 2021 11:29 PM
To: Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 6295274695

External email sender, please take precaution.
Dear Mohamed

Please be noted that both AWBs has no record on system

Kindly check with the customer the collection receipt given to him upon collection containing the correct tracking AWB for this order if collected

Thank you In advance

Best regards
Youssef Amr Abdelaziz
Customer success specialist
Aramex International - Cairo , Egypt
Tel : 0233339970
Mob : +201224173312
www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4ac9062502cd487382cd08d92b247efe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637588258006907856%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=p5FQPxGcqmOajVvvz7pMt%2BRKShpNzUM0dsolozeBNFk%3D&reserved=0>

From: Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 7, 2021 1:52 PM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Cc: Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 6295274695
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Dear @Youssef Amr<mailto:[email-masked]>,

Request you to please check the below complaint in trail email and advise urgently for this.

Looking forward for Aramex support to resolve this.

Order : 6295274695
AWB : 46714878873
AWB : 46424842671

Regards,
Mohammad Ayaz

From: ArishLaila <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 7, 2021 2:33 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>
Cc: Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 6295274695

+ @Mohammad Ayaz<mailto:[email-masked]>

From: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 7, 2021 11:00 AM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 6295274695

@Youssef Amr<mailto:[email-masked]> Please check and update here

@ArishLaila<mailto:[email-masked]> Check

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 6, 2021 12:45 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 6295274695

@Ramesh Gottimukkala<mailto:[email-masked]>

Please check and update on the return status.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 5, 2021 10:30 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Cc: Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 6295274695
Importance: High

@Ramesh Gottimukkala<mailto:[email-masked]>

Can you help us check on this return with Aramex KSA.

@Abhilash Kuttalam<mailto:[email-masked]> @Youssef Amr<mailto:[email-masked]>

The customer informed us that he gives the item to a courier from Aramex his contact number: +966 50 010 7155.

Return value is SAR 817.80

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 5, 2021 11:18 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval - 6295274695

External email sender, please take precaution.
Hi Team

Problem Statement: Refund Approval

Order Date: Apr 11, 2021
Order ID: 6295274695
RMA: 1000900856
Total Price: 817.8 SAR

Issue Description:  the customer created a return request and returned the items on 17/04/2021 and we had asked for the AWB  but he said that the courier hasn't been shared with him.

The customer informed us that he gives the item to a courier from Aramex his contact number: +966 50 010 7155.

Case history: The customer reached out to us on 04/05/2021, and we asked him regarding the tracking number or the return slip, he said not received it, and we checked by Oracle not received any item.

Customer's history: The customer is with us since 6/26/19 and he placed more than 25 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4ac9062502cd487382cd08d92b247efe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637588258006917814%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FZ96rcrc5O8zv0NBWRRM7TS5oDNA1CBgO3r6Vurlisc%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4ac9062502cd487382cd08d92b247efe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637588258006917814%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FZ96rcrc5O8zv0NBWRRM7TS5oDNA1CBgO3r6Vurlisc%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com