Subject: Re: Refund Approval / lost return 9613942557
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: prakash iyangar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 7 Jun 2021 21:29:22 -0700 (MST)

Hi Jessie, 

Please assist on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "Samer Salmeh" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, June 4, 2021 5:21:05 PM 
Subject: Refund Approval / lost return 9613942557 

Hi Team 

Problem Statement : Refund Approval 

Order Date : Nov 13, 2020 
Order ID: 9613942557 
RMA: 1000785938 
Total Price : 355 AED 
Concept: MAX 

Issue Description: As per the Customer created a return request and returned the items two months ago and we had asked for the AWB from the customer but he said that it hasn't been shared with him, and we have checked by Oracle items Not Received. 

Case history : The customer reached out to us on May 12, 2021, and we asked him regarding the tracking number or the return slip. 

Customer's history : The customer is with us since 6/4/19 and he placed 9 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Shakeeb