Subject: Re: Refund Approval - 6308437043
From: Apoorv Joshi <[email-masked]>
To: AbdulKareem Hassan <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>, Jessie Caparas <[email-masked]>, ArishLaila <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>
Date: Mon, 7 Jun 2021 20:20:49 -0700 (MST)

Dear Hassan, 

Please advise if any update on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "AbdulKareem Hassan" <[email-masked]> 
To: "Ramesh Gottimukkala" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "ArishLaila" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Sunday, May 30, 2021 3:28:14 PM 
Subject: Re: Refund Approval - 6308437043 

Dear Ramesh, 
Noted on this, Please let check with the team and get back to you. 

On Sun, May 30, 2021 at 12:17 PM Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > wrote: 

[ mailto:[email-masked] | @AbdulKareem Hassan ] 

Need visit by delivery boy and get POD from customer 

Thanks 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 27, 2021 2:07 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Approval - 6308437043 
Importance: High 

[ mailto:[email-masked] | @Ramesh Gottimukkala ] 

SHIPA doesn’t share the POD and this customer claims order was not received. 

Can you help us out here please. 

++ 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 27, 2021 10:57 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Approval - 6308437043 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Need refund approval 

Order Date : May 16, 2021 

Order ID: 6308437043 

Return Tracking ID: SD002037954 

Total amount: SAR 159 

Child Ticket: 2605328 

Issue Description: Issue Description: The order was shipped from our side on 16/05/2021 and as per Shipa website the order delivered to the customer on 17/05/2021, But the customer claiming that he has not received the order. 

Case history: the customer contacted us on 18/05/2021 and informed us that he did not receive the order, we escalated to Ship to provide us with POD and they send to us "the order has been delivered to the customer as per our system" then we escalated to DXB team through child ticket 2605328, although we didn't get any POD from Shipa. 

Customer history: the customer with us since 12/22/20 and he placed more than 20 orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Apoorv 
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