Subject: Drop payment/Thrice deduction - 6257416602, 6257434267
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 7 Jun 2021 19:32:10 -0700 (MST)

Hi Team, 

Customer placed the following orders 6257416602, 6257434267 for the amount SAR 633.25 however, instead of 2 deductions there are 3 deductions as shared by the customer. Customer also mentioned that she contacted via calling support multiple times but since she haven't gotten any resolution yet she is now contacting via email hence why contacting after 2020 now. 

The Auth Code customer has shared are as follows: 
1- 065822 
2- 066710 
3-067934 

Kindly have this looked into and assist further, Attaching the bank statement as well. 

Regards, 
Apoorv 

From: "wael amir" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, May 15, 2021 5:02:38 PM 
Subject: refund 

Problem Statement: Refund Not Processed 
Order Date: Dec 24, 2020 
Order ID: 6257416602, 6257434267 
Amount Deducted: SAR 633 

Assistance Required: Amount deducted thrice 

Regards,