Subject: Refund Approval: Order ID: 6299497482
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 5 Jun 2021 21:50:51 -0700 (MST)

Hi Jessie, 

Please advise on the below refund approval as the customer do not have any return receipt or the return tracking id however he had shared the contact number (050 168 7290) of the courier agent. 

Problem Statement: Refund Approval 

Order Date : Apr 21, 2021 
Order ID: 6299497482 
Tracking: 46712821116 
Total Price: 181 SAR 

Issue Description The customer raised a return request for 3 items and as per the customer she/he handed over the items to the courier team as hypris the items not collected but the customer confirms that he give the courier the items. 

Case history: The customer reached out to us on 15/05/2021, we asked him about the tracking number or return slip the customer not receive anything from the courier, and we have checked Oracle we have not received this item yet. The customer provides us with the courier contact number: 050 168 7290. 

Customer's history: The customer is with us since 3/31/21 and placed three orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Manish