Subject: New Reply Received - Splash Order# - 9661637608 MAX Order# - 9663546849
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Jun 2021 17:16:41 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Splash Order# - 9661637608 MAX Order# - 9663546849  Ticket comment <div dir="auto">Dear,</div>
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<div dir="auto">Please note that I have returned the Max order at the City Center Shindaga MAX.</div>
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<div dir="auto">However my concern still remains in regards to the Splash order which was collected on 25th May and still shows up as not returned as per the splash customer care agent.</div>
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<div dir="auto">Kindly look into this.</div>
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<div dir="auto">Also, upon sharing these incidents with my friends I have received several similar feedbacks from them in regards to the delivery service. Hoping you would look into these issues.   </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 5 Jun 2021 at 8:08 AM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Vipin,<br><br>Thank you for getting in touch with us.<br><br>We are truly sorry to hear that our courier team failed to pick up the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle-free process. <br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. <br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. <br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">Thanks and Regards,<div>
<br><span style="font-size:12.8px">Vipin Kumar S</span><br><div><span style="font-size:12.8px">+971 563547844</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2667147