Subject: RE: Refund Approval - 7458147268
From: Wajeeha Arshi <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Avnish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 5 Jun 2021 09:34:04 +0000

@Jessie Caparas<mailto:[email-masked]> Please go ahead with the refund.

From: Jessie Caparas <[email-masked]>
Sent: Saturday, June 5, 2021 11:35 AM
To: Apoorv Joshi <[email-masked]>; Wajeeha Arshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Refund Approval - 7458147268
Importance: High

@Wajeeha Arshi<mailto:[email-masked]>

Customer claims to have return the order however upon checking both return tracking ID’s, we didn’t receive any return.

The customer has multiple orders with us from 2019.

Can you please advise if we can go ahead with the refund?

Total Price : BHD34.89

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 3, 2021 7:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - 7458147268

External email sender, please take precaution.
Hi Jessie,

Customer provided nothing besides their word that they have returned. We have checked with the customer to provide us any collection receipt or tracking or if the customer returned with a different order but no hints. As per them the items are returned and as per oracle and WH we have received nothing.

Please advise.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 2, 2021 11:06:06 PM
Subject: RE: Refund Approval - 7458147268

@Apoorv Joshi<mailto:[email-masked]>

Did customer provide any return reference for this pick up?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 2, 2021 3:02 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval - 7458147268

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Approval

Order Date : May 4, 2021
Order ID:  7458147268
Item: 162783124
Total Price : BHD34.89
​
Issue Description The customer raised a return request for one item and as per the customer she/he handed over the item to the courier team as hypris there's two RMA deleted, and all RMA by tracking canceled without collection, but the customer confirms that he give the courier the item.

Case history: The customer reached out to us on 31/05/2021, we asked him about the tracking number or return slip the customer not receive anything from the courier, and we have checked Oracle we have not received this item yet.

Customer's history: The customer is with us since 6/18/19 and placed more than 40 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Apoorv
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