Subject: Refund Approval - 6295274695
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 5 Jun 2021 00:18:19 -0700 (MST)

Hi Team 

Problem Statement: Refund Approval 

Order Date: Apr 11, 2021 
Order ID: 6295274695 
RMA: 1000900856 
Total Price: 817.8 SAR 

Issue Description: the customer created a return request and returned the items on 17/04/2021 and we had asked for the AWB but he said that the courier hasn't been shared with him. 

The customer informed us that he gives the item to a courier from Aramex his contact number: +966 50 010 7155. 

Case history: The customer reached out to us on 04/05/2021, and we asked him regarding the tracking number or the return slip, he said not received it, and we checked by Oracle not received any item. 

Customer's history: The customer is with us since 6/26/19 and he placed more than 25 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Apoorv