Subject: Refund Approval - 7458147268
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 2 Jun 2021 04:02:23 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Order Date : May 4, 2021 
Order ID: 7458147268 
Item: 162783124 
Total Price : BHD34.89 
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Issue Description The customer raised a return request for one item and as per the customer she/he handed over the item to the courier team as hypris there's two RMA deleted, and all RMA by tracking canceled without collection, but the customer confirms that he give the courier the item. 

Case history: The customer reached out to us on 31/05/2021, we asked him about the tracking number or return slip the customer not receive anything from the courier, and we have checked Oracle we have not received this item yet. 

Customer's history: The customer is with us since 6/18/19 and placed more than 40 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Apoorv