Subject: RE: Refund Approval - 6290986864
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 1 Jun 2021 12:27:10 +0000

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, June 1, 2021 1:10 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval - 6290986864

External email sender, please take precaution.
Hi Team

Problem Statement: Refund Approval

Order Date : Mar 31, 2021
Order ID:  6290986864
RMA: 1000744608
Total Price : 106.2
Child Ticket: 2630372

Issue Description The customer raised a return request for 2 items and as per the customer she/he handed over all 2 items to the courier team through   AWB 46421006936, and we have escalated to the warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return.

Case history: The customer reached out to us on 30/04/2021 and the case has further been escalated to the warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return. As per oracle no data showing regarding this order.

Customer's history: The customer is with us since 4/6/20  and this is his 5th order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Apoorv
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