Subject: Ticket Assigned - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 05:02:45 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery Hello,

I placed one order on Fri evening and simply i was following up for that from last 3 days and getting simply different different responses. Forget about everything yesterday night i had call and really surprised with the behavior of CSR. Initially she told me her name Sherly and later when i was angry over the call she changed her name to Farah.

When i was asked her to transfer me to your manager, she put me on hold for 3-4 mints then said connecting to manager and after 1 min she said manager can't take the call.

Most of the time she was quite over the phone i was asking again and again then getting replies. And i was on a call with her for almost half and hour with no solution.

Forget about my initial issue about order collection however for sure will not at all consider in future but is this the customer service we should expect and manager don't have even a time to talk to the customer. Really?

If so then you have a wonderful and amazing customer service team.

Really thanks so much for nothing and make me successfully un happy  customer. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2652296