Subject: Re: Refund Approval - 6308437043
From: AbdulKareem Hassan <[email-masked]>
To: Ramesh Gottimukkala <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, ArishLaila <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sun, 30 May 2021 12:58:14 +0300

Dear Ramesh,

Noted on this, Please let check with the team and get back to you.

On Sun, May 30, 2021 at 12:17 PM Ramesh Gottimukkala <
[email-masked]> wrote:

> @AbdulKareem Hassan <[email-masked]>
>
>
>
> Need visit by delivery boy and get POD from customer
>
>
>
> Thanks
>
>
>
> *From:* Jessie Caparas <[email-masked]>
> *Sent:* Thursday, May 27, 2021 2:07 PM
> *To:* Apoorv Joshi <[email-masked]>; Ramesh Gottimukkala <
> [email-masked]>; ArishLaila <
> [email-masked]>
> *Cc:* Samer Salmeh <[email-masked]>; Shakeeb Arsalan <
> [email-masked]>; Manish Kumar <[email-masked]>;
> Escalations Dxbteam <[email-masked]>; Malik Ismail
> <[email-masked]>
> *Subject:* RE: Refund Approval - 6308437043
> *Importance:* High
>
>
>
> @Ramesh Gottimukkala <[email-masked]>
>
>
>
> SHIPA doesn’t share the POD and this customer claims order was not
> received.
>
>
>
> Can you help us out here please.
>
>
>
> ++
>
>
>
> Thank you and Kind Regards,
>
> Jessie Caparas
>
> T: +97145172087
>
>
>
> *From:* Apoorv Joshi <[email-masked]>
> *Sent:* Thursday, May 27, 2021 10:57 AM
> *To:* Jessie Caparas <[email-masked]>
> *Cc:* Samer Salmeh <[email-masked]>; Shakeeb Arsalan <
> [email-masked]>; Manish Kumar <[email-masked]>;
> Escalations Dxbteam <[email-masked]>; Malik Ismail
> <[email-masked]>
> *Subject:* Refund Approval - 6308437043
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
>
>
> Problem Statement:  Need refund approval
>
> Order Date : May 16, 2021
>
> Order ID:  6308437043
>
> Return Tracking ID: SD002037954
>
> Total amount: SAR 159
>
> Child Ticket: 2605328
>
>
>
> Issue Description: Issue Description: The order was shipped from our side
> on 16/05/2021  and as per Shipa website the order delivered to the customer
> on  17/05/2021, But the customer claiming that he has not received the
> order.
>
>
>
> Case history: the customer contacted us on 18/05/2021 and informed us that
> he did not receive the order, we escalated to Ship to provide us with POD
> and they send to us "the order has been delivered to the customer as per
> our system" then we escalated to DXB team through child ticket 2605328,
> although we didn't get any POD from Shipa.
>
>
>
> Customer history:  the customer with us since 12/22/20  and he placed more
> than 20 orders.
>
>
>
> Assistance required : We request you to provide refund approval in order
> to have the customer refunded manually and close the issue.
>
>
>
>
>
> Regards,
>
> Apoorv
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