Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 18:50:18 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/zRfXHC-KvlKXI6CrtS0fCg~~/AALN9wA~/RgRik8BiPVcDc3BjQgpgruKMsmB4o4GBUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly note that the order has been delivered successfully from our side as provided.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>29/5/2021 9:31 PM GMT+04:00<br>
<strong>To: </strong>EMP326 Ahmad Alqatawna ([email-masked])<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>New comment - [#2594427] Delivery<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div>There is a new comment in the ticket submitted by s.ghobari to HelpCPAE</div>
<br>
Comment added by : Faraz Lohani<br>
<br>
Comment Content:
<div class="WordSection1">
<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Hi team,</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Can you please provide a signed POD.</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Thankyou and Regards,</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Faraz Lohani</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Customer Support Associate</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Customer Service</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">[email-masked]</span></div>

<div> </div>

<div> </div>
</div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal"> </div>
</div>
</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div>From:<span style="font-size:11pt;font-family:'calibri' , sans-serif"> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, May 26, 2021 6:31 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2594427] - Delivery</span>
</div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div> </div>

<div> </div>

<div>
<div>
<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTAyMzMwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uO-6mzFm7wARXd8CkAarBSW-y4ehH6io1OwzEOxaHnQ" style="width:0.0083in;height:0.0083in" width="1"></span></div>

<div> </div>

<div> </div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">  </span></div>

<div> </div>

<div> </div>

<div>
<span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
<br>
<br>
<br>
Kindly note that we have delivered the shipment to the same details were provided from your side. <br>
Please find the below. <br>
<br>
DROP OFF ADDRESS NAME<br>
Naji Fathi<br>
DROP OFF ADDRESS<br>
Next to the Al-Watan Clinic,Next to Al-Watan Ateeqa Clinic,Utaiqah,RIYADH<br>
DROP OFF LOCATION<br>
24.6052511,46.7111317<br>
RECEIVER CONTACT NO<br>
+966550414971<br>
<br>
<br>
<br>
Best regards<br>
<br>
<span class="labelnamesf">Ahmad Alqatawna</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cd20395aae63749742cb408d92052d909%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637576362467154076%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=9buMDNzTlwRSznhkbzGBU%2FFq0tDrqGhWGi1rCJBANdI%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTAyMzMwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uO-6mzFm7wARXd8CkAarBSW-y4ehH6io1OwzEOxaHnQ" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cd20395aae63749742cb408d92052d909%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637576362467164042%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=fQnT7sEuVayrzqS9JrPU0vnnslvRJ7D8tKiQDHIm0LI%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
</div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">  </span></div>

<div> </div>

<div> </div>

<div align="center" class="MsoNormal" style="text-align:center">
<hr align="center">
</div>

<div class="MsoNormal" style="margin-bottom:12pt">
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>26/5/2021 4:03 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>RE: [#2594427] - Delivery</span>
</div>

<div> </div>

<div> </div>

<div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Hi <a href="mailto:[email-masked]" id="OWAAM767EC1FA0A7C43DC8C09A7111EE0DF82" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Support</span></a>,</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif"> </span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">The customer claims not to have received the order. Please provide the POD to confirm.</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif"> </span></div>

<div> </div>

<div> </div>

<div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Thankyou and Regards,</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Faraz Lohani</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Customer Support Associate</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Customer Service</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">[email-masked]</span></div>

<div> </div>

<div> </div>
</div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif"> </span></div>

<div> </div>

<div> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b><span style="font-size:11pt;font-family:'calibri' , sans-serif">From:</span></b><span style="font-size:11pt;font-family:'calibri' , sans-serif"> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, May 20, 2021 6:19 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2594427] - Delivery</span>
</div>

<div> </div>

<div> </div>
</div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div> </div>

<div> </div>

<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div> </div>

<div> </div>

<div>
<div>
<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender. Image removed by sender." height="1" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTAyMzMwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uO-6mzFm7wARXd8CkAarBSW-y4ehH6io1OwzEOxaHnQ" style="width:0.0083in;height:0.0083in" width="1"></span></div>

<div> </div>

<div> </div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All, <br>
<br>
<br>
<br>
Kindly note that as per our system, the shipment has been delivered successfully. Please confirm from your side. <br>
<br>
<br>
<br>
Best regards  </span></div>

<div> </div>

<div> </div>

<div>
<br>
<br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf0">Ahmad Alqatawna</span><br>
<span class="labeltitlesf0">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cd20395aae63749742cb408d92052d909%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637576362467164042%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=fQnT7sEuVayrzqS9JrPU0vnnslvRJ7D8tKiQDHIm0LI%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender. Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTAyMzMwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uO-6mzFm7wARXd8CkAarBSW-y4ehH6io1OwzEOxaHnQ" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cd20395aae63749742cb408d92052d909%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637576362467173987%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=o7q%2BUrwkJ5YAK07f1Flm0LcyTw4DYSv4gUZW7MYIoMM%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
</div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">  </span></div>

<div> </div>

<div> </div>

<div align="center" class="MsoNormal" style="text-align:center">
<hr align="center">
</div>

<div class="MsoNormal">
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>20/5/2021 4:27 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2594427] - Delivery<br>
  </span>
</div>

<div> </div>

<div> </div>

<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Problem Statement: Need POD<br>
Order Date : May 16, 2021<br>
Order ID: 6308437042<br>
Tracking ID: SD002037954<br>
Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on May 16, 2021  and as per shipa website the order delivered to customer on 5/17/21 9:36 PM,<strong><span style="font-family:'-apple-system'"> But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.</span></strong><br>
<br>
Regards,<br>
Samer</span></div>

<div> </div>

<div> </div>
</div>
</div>

<div>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">في الأربعاء, 19 مايو في 4:15 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; كتب: </span> </span></div>

<div> </div>

<div> </div>

<div>
<div>
<div>
<div class="MsoNormal">
<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span><br>
<br>
<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Problem Statement: Need POD</span></span><br>
<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Order Date : May 16, 2021</span><br>
<span class="separator">Order ID: 6308437042</span><br>
<span class="separator">Tracking ID: SD002037954</span><br>
<span class="separator">Assistance Required: Need Urgent POD</span><br>
<span class="separator">Issue Description: The order was shipped from our side on May 16, 2021  and as per shipa website the order delivered to customer on 5/17/21 9:36 PM, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.</span><br>
<br>
<span class="separator">Regards,</span><br>
<span class="separator">Samer</span></span>
</div>

<div> </div>

<div> </div>
</div>
</div>

<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

<div> </div>

<div> </div>
</div>
</div>
</div>
</blockquote>
</div>
</div>

<div class="MsoNormal">
<br>
<span style="font-size:1pt;font-family:'fdtktid';color:white">2594427:1125156</span>
</div>

<div> </div>

<div> </div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender. Image removed by sender." height="1" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTAyMzMwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uO-6mzFm7wARXd8CkAarBSW-y4ehH6io1OwzEOxaHnQ" style="width:0.0083in;height:0.0083in" width="1"></span></div>

<div> </div>

<div> </div>
</div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> <span style="border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTAyMzMwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uO-6mzFm7wARXd8CkAarBSW-y4ehH6io1OwzEOxaHnQ" style="width:0.0083in;height:0.0083in" width="1"></span></span></div>

<div> </div>

<div> </div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/GJ7N1zh5PTSpAq-Fkrxdlg~~/AALN9wA~/RgRik8BiPlcDc3BjQgpgruKMsmB4o4GBUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2594427