Subject: New Reply Received - DUPLICATE ORDER
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 17:19:41 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  DUPLICATE ORDER  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/MghiGyjMAok7Fj51QSvgrw~~/AALN9wA~/RgRik6snPVcDc3BjQgpgrqd3smCD9kkbUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
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Kindly confirm with us how many cartoons were supposed to be delivered to assist you from our side.<br>
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Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>29/5/2021 7:07 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2558862] DUPLICATE ORDER<br>
 
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<div>There is a new comment in the ticket submitted by Ma Trixia Ann Andaluz to HelpCPAE</div>
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Comment added by : Faraz Lohani<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM95565279044F4A04846F01F401540727" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a> <a href="mailto:[email-masked]" id="OWAAM0DBFF7302E764EF2AE5F6AB2E075E469" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Support</span></a>,</div>

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<div class="MsoNormal">Please ignore the below mentioned email for delivery. We need the POD and are still waiting and the customer is following up.</div>

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<div class="MsoNormal">Thankyou and Regards,</div>

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<div class="MsoNormal">Faraz Lohani</div>

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<div class="MsoNormal">Customer Support Associate</div>

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<div class="MsoNormal">[email-masked]</div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, May 25, 2021 9:16 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: New comment - [#2558862] DUPLICATE ORDER</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Please allow us to check and we will revert back to you.<br>
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Bes Regards<br>
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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Haneen Habash </span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C2d1dfe28f8b442e2c39d08d91f3c2336%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637575165411185856%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=TSa%2F9Q5Z21KoJspj%2BfcnyvqL%2BjLujb0cKsXrNTsM94E%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTAxMzAzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.l3a2j0gh2E6Szycze3p1FwHlUaGwCKv-RnPFziiKy-s" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C2d1dfe28f8b442e2c39d08d91f3c2336%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637575165411185856%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=TSa%2F9Q5Z21KoJspj%2BfcnyvqL%2BjLujb0cKsXrNTsM94E%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>24/5/2021 11:33 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>EMP437 Haneen Alhabash ([email-masked])<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>New comment - [#2558862] DUPLICATE ORDER<br>
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<div><span style="font-size:10.5pt;font-family:'-apple-system'">There is a new comment in the ticket submitted by Ma Trixia Ann Andaluz to HelpCPAE</span></div>

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<span style="font-size:10.5pt;font-family:'-apple-system'">Comment added by : Faraz Lohani<br>
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Comment Content: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi team,</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Please provide the POD to confirm.</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Thankyou and Regards,</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Faraz Lohani</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 21, 2021 1:55 PM<br>
<b>To:</b> [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2558862] - DUPLICATE ORDER</span></div>

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<div class="MsoNormal"><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Kindly be advised that the shipment has been delivered successfully from our end.<br>
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Best Regards<br>
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<span class="labelnamesf0"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Haneen Habash </span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labeltitlesf0">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C2d1dfe28f8b442e2c39d08d91f3c2336%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637575165411195796%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=b9N70u8ZNsBeeDFxwaCVyZlB%2FmE1dUMutmdZUL5Tdj0%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender. Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTAxMzAzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.l3a2j0gh2E6Szycze3p1FwHlUaGwCKv-RnPFziiKy-s" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> 800 SHIPA</span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C2d1dfe28f8b442e2c39d08d91f3c2336%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637575165411195796%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=b9N70u8ZNsBeeDFxwaCVyZlB%2FmE1dUMutmdZUL5Tdj0%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>21/5/2021 11:23 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2558862] - DUPLICATE ORDER<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Problem Statement: Need POD<br>
Order Date :  May 3, 2021<br>
Order ID:  6304645735<br>
Tracking ID:  SD001937588<br>
Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on05/05/2021  and as per shipa website the order delivered to customer on 18/05/2021, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
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Regards,<br>
Samer</span></div>

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<span style="font-size:1pt;font-family:'fdtktid';color:white">2558862:1125156</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C2d1dfe28f8b442e2c39d08d91f3c2336%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637575165411205753%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Cff%2Fp56QSU2a9pigK74Hlf6P0IH5ivVPpaFV%2FAYC3ic%3D&amp;reserved=0" rel="noreferrer"> www.landmarkgroup.com</a></span></div>

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<span style="font-size:1pt;font-family:'fdtktid';color:white">2558862:1125156</span>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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