Subject: Refund Approval - 6308437043
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>
Date: Wed, 26 May 2021 23:56:52 -0700 (MST)

Hi Team, 

Problem Statement: Need refund approval 
Order Date : May 16, 2021 
Order ID: 6308437043 
Return Tracking ID: SD002037954 
Total amount: SAR 159 
Child Ticket: 2605328 

Issue Description: Issue Description: The order was shipped from our side on 16/05/2021 and as per Shipa website the order delivered to the customer on 17/05/2021, But the customer claiming that he has not received the order. 

Case history: the customer contacted us on 18/05/2021 and informed us that he did not receive the order, we escalated to Ship to provide us with POD and they send to us "the order has been delivered to the customer as per our system" then we escalated to DXB team through child ticket 2605328, although we didn't get any POD from Shipa. 

Customer history: the customer with us since 12/22/20 and he placed more than 20 orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Apoorv